Global shipping
Agree the logistics, delivery terms and handover for your order.
Agree the journey before dispatch
Shipping starts with your destination, order details and delivery requirements. We discuss the suitable logistics and handover arrangement, then calculate pricing for the option you choose.
The route should fit the order.
Express
An option to discuss for samples or time-sensitive shipments. Availability, transit estimates and pricing are checked for the destination and shipment details.
Air freight
Consider air transport when the delivery schedule calls for it. The quotation depends on the route, shipment weight and volume, and the required handover.
Sea freight
An option to assess for bulk orders where the schedule allows. Packing volume, port or final destination, and the agreed delivery terms affect the quotation.
Freight pricing follows the shipment
Shipping costs depend on the selected method, destination and packed weight or volume. Rates can change, so the shipping quotation is confirmed for the shipment arrangements.
Confirm what the delivery price includes
Customs clearance, duties, taxes and local delivery responsibilities must be agreed for the selected terms. Do not assume every route includes the same charges or services.
The details needed for handover
Share the destination and receiving requirements early. Before dispatch, we confirm the agreed shipment details and any instructions needed to prepare the order for collection or delivery.
For questions about payment, inspections or order arrangements, see our frequently asked questions.
- Delivery address and receiving contact.
- Selected shipping and handover arrangement.
- Final packing quantities, carton details and marks.
- Any agreed inspection or receiving instructions.
- Which services and charges the quotation includes.
Support after delivery
If you find a quality issue after receiving your order, contact our team with the order details and photographs that help explain the concern. We take quality issues seriously and will review and follow up with you.